Strategic Planning & Organization Alignment
Financeit
Client Overview
About Financeit
Financeit simplifies complex sales transactions with a point-of-sale financing platform that helps businesses of all sizes offer customers affordable monthly payment options. For larger enterprises, Financeit provides an integrated suite of home improvement solutions, including workflow management, live contact agents, financing options, and more.
The Challenge: A Need for Strategic Cohesion
The executive team sought help with their strategic planning and organizational alignment, aiming to clarify how each team member’s role contributes to the broader company objectives.
- Team Expansion: Doubling of the Executive team complicated the planning process.
- Business Diversity: Dual lines of business with only 20% overlap added layers of complexity.
- Resource Constraints: Competing priorities and resource constraints affected productivity, particularly in shared or support service functions.
- Lack of Continuity: Previous planning exercises were one-off events, lacking mechanisms to track progress or pivot based on changing business needs.
The Blueprint for Success: Realignment & Accountability
By engaging with Oliphant, Financeit streamlined its strategic planning and improved organizational alignment. This led to measurable outcomes and a more engaged workforce. Below are key aspects of the successful transformation.
- Strategic Makeover: Introduced a new strategic planning model, complete with tools and processes, for better organizational alignment.
- Leader Empowerment: Created Manager training modules and toolkits to guide leaders in aligning their teams.
- Goal Visibility: Launched a collaborative tool to keep track of annual goals and objectives at the individual, team, and company levels.
- Meeting Rhythms: Established a new cadence for meetings and progress reporting, including Executive team meetings, Quarterly team check-ins, and Monthly Town Halls.
- Clarity Boost: Elevated the employee scorecard metrics, including “I know what is expected of me at work” from 91% in 2020 to 97% in 2022.